Question 1

What currency are your prices in?

Accepted Answer

All prices are in US dollars (USD). Your bank or card issuer converts to your local currency at its own rate at the time of purchase.

Question 2

What payment methods do you accept?

Accepted Answer

Checkout is powered by Stripe, which accepts major credit and debit cards plus popular wallets like Apple Pay and Google Pay, depending on your region and device.

Question 3

Can I change or cancel my order?

Accepted Answer

Yes — free of charge any time before it ships. We process orders within 1–2 business days, so contact us within 12 hours of ordering for the best chance. After it ships, the standard 30-day return policy applies.

Question 4

Do you offer a first-order discount?

Accepted Answer

Yes. Join the Adam Leather Circle (the newsletter signup in the footer) and we send a code for 10% off your first order.

Question 5

How much is shipping?

Accepted Answer

Flat $15 USD anywhere we deliver, and free on orders of $150 or more.

Question 6

Which countries do you ship to?

Accepted Answer

The United States, Canada, the United Kingdom, Australia, the UAE, Saudi Arabia, Pakistan, India, Singapore, and Malaysia. Every parcel ships tracked from our Canadian workshop.

Question 7

How long will my order take?

Accepted Answer

Processing takes 1–2 business days. US and Canadian deliveries typically arrive in 3–5 business days after shipping; everywhere else, 7–14 business days.

Question 8

Will I pay customs duties on an international order?

Accepted Answer

Possibly — import duties and taxes are set and collected by your country and are the recipient’s responsibility. US and Canadian orders don’t usually see extra charges.

Question 9

What leather do you use?

Accepted Answer

Full-grain leather only — buffalo for our small goods (portfolios, pouches, cases) and cowhide for our bags, all with solid brass hardware. Full-grain is the top layer of the hide with the grain intact: the strongest cut, and the only one that develops a true patina.

Question 10

What is patina, and why do you keep talking about it?

Accepted Answer

Patina is the darkening and sheen full-grain leather develops from handling, sunlight, and time. It can’t be faked or rushed, and it makes your piece unmistakably yours. Corrected or "genuine" leather never gets it — it just wears out.

Question 11

Why does my piece look slightly different from the photos?

Accepted Answer

Because it is different — every hide has its own grain, and our hand-distressed, antique, and hair-on cowhide pieces are finished individually. Tone variation is the signature of the process, not a defect.

Question 12

My new piece has a strong leather smell. Is that normal?

Accepted Answer

That’s vegetable-tanned full-grain leather doing exactly what it should. The scent mellows within a few weeks of use.

Question 13

Is the leather ethically sourced?

Accepted Answer

Yes. Our hides are by-products of the food industry, and our small-batch workshop production means nothing is made that isn’t meant to last decades.

Question 14

What is your return policy?

Accepted Answer

Thirty days from delivery for unused pieces in their original packaging, refunded to your original payment method. Change-of-mind return postage is on you; anything defective or shipped wrong is entirely on us.

Question 15

What does The Generations Guarantee cover?

Accepted Answer

Our lifetime craftsmanship warranty: stitching, hardware (zippers, snaps, buckles, chains), structural construction, and leather defects, for the product’s life with the original owner. It doesn’t cover normal wear, patina, misuse, or water damage. No registration needed — your order number is your proof.

Question 16

How do I make a warranty claim?

Accepted Answer

Email photos of the issue and your order number to legacy@adamleather.com. We repair when we can, replace when we can’t, and issue store credit if the piece has been discontinued.

Question 17

Do you do corporate gifts or bulk orders?

Accepted Answer

Yes — our portfolios and small goods are corporate-gifting staples across Canada. Volume pricing starts at 10 units. Visit the Wholesale page or email legacy@adamleather.com with quantities and timelines.

Question 18

Can you add a company logo?

Accepted Answer

For qualifying bulk orders we can discuss debossing options, lead times, and minimums — reach out through the Wholesale page and we’ll walk you through it.

Asked & Answered

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