From Our Workshop to Your Door
Every order is inspected, wrapped, and shipped tracked from our Canadian workshop. If it isn't right when it arrives, we make it right — that's the whole policy.
Free over $150
Orders of $150+ ship free. Under that, shipping is a flat $15 anywhere we deliver.
10 countries
We ship to the US, Canada, UK, Australia, UAE, Saudi Arabia, Pakistan, India, Singapore, and Malaysia.
Tracked, always
Every parcel ships with tracking. You get the number the moment it leaves our hands.
30-day returns
Unused pieces in original packaging can come back within 30 days of delivery.
Shipping
Orders are processed within 1–2 business days. Each piece is given a final inspection, conditioned if needed, and packed by hand before it ships. You’ll receive a confirmation email with tracking as soon as your parcel is on its way.
| Destination | Delivery estimate | Cost (USD) |
|---|---|---|
| United States & Canada | 3–5 business days | $15 · Free over $150 |
| United Kingdom & Australia | 7–14 business days | $15 · Free over $150 |
| UAE, Saudi Arabia, Singapore, Malaysia | 7–14 business days | $15 · Free over $150 |
| Pakistan & India | 7–14 business days | $15 · Free over $150 |
Delivery estimates begin when your order ships, not when it’s placed. During launch weeks and holiday periods, add 1–2 days of processing.
International orders, duties & taxes
All prices are in US dollars. International orders may be assessed import duties, taxes, or brokerage fees by your local customs authority — these are set by your country, collected by the carrier, and are the recipient’s responsibility. We declare every shipment accurately; we can’t mark orders as gifts.
Returns — how it works
You have 30 days from delivery to return any unused piece in its original packaging. No restocking fees, no store-credit games — a real refund to your original payment method.
- 1
Email us
Write to legacy@adamleather.com with your order number and the reason for the return. We reply within one business day with your return authorization and address.
- 2
Pack it up
Return the piece unused, in its original packaging, with any tags attached. Leather picks up marks quickly — please keep it in the box until you’re sure.
- 3
Ship it back
Send the package with tracking. For change-of-mind returns, return postage is on you; if we shipped the wrong item or the piece is defective, the label is on us.
- 4
Get your refund
Once your return passes inspection, the refund lands on your original payment method within 5–10 business days. We’ll email you at every step.
- Original shipping charges are non-refundable on change-of-mind returns.
- Received the wrong item, or something arrived damaged or defective? The replacement and all shipping are on us — every time.
- Pieces showing use, conditioning, or wear can’t be refunded. Full-grain leather marks fast; test the piece indoors before carrying it out.
Exchanges
Want a different color — Black instead of Brown, Antique instead of classic? Follow the same return steps and note the variant you’d like. We’ll ship the new color as soon as your return is scanned by the carrier, so you’re not waiting on the full round trip.
Order changes & cancellations
Orders can be changed or cancelled free of charge until they ship. Because we process quickly, contact us within 12 hours of placing your order for the best chance of catching it. Once a parcel is with the carrier, it falls under the normal return policy instead.
Something arrived wrong?
If your piece arrives damaged, defective, or simply not what you ordered, don’t pack it away — email photos and your order number to legacy@adamleather.com within 30 days and we’ll ship a replacement at no cost. Craftsmanship defects are covered for life under The Generations Guarantee.