The Generations Guarantee
We build every piece to be handed down, not handed back. But if our craftsmanship ever fails you — a seam, a zipper, a strap — we will repair it, replace it, or make it right. For the life of the piece. That's the whole promise.
Built to last generations. Guaranteed to.
Full-grain leather, saddle stitching, and solid brass don’t have an expiry date — so neither does our responsibility for them. The Generations Guarantee is a lifetime craftsmanship warranty on every piece we make: no registration cards, no receipts to laminate, no fine-print escape hatches. Your order number is your proof, and it never expires.
What's covered — for life
- Stitching and seams — any thread that breaks, unravels, or pulls loose
- Hardware — zippers, snaps, buckles, clips, and chains that stop functioning
- Structural construction — handles, straps, gussets, and edges that fail under normal use
- Leather defects — cracking, delamination, or flaws present in the hide itself
Coverage applies to normal use by the original owner, from the day your order arrives until the piece retires — which, if we’ve done our job, is never.
What's not covered
- Patina, darkening, and honest wear — that’s the leather working as designed
- Scratches, scuffs, stains, and marks earned through daily use
- Damage from misuse, accidents, prolonged soaking, heat, or neglect of basic care
- Alterations or repairs attempted by anyone other than us
- Lost or stolen pieces
The line is simple: scars tell stories, defects don’t. A darkened handle and a scuffed corner are your piece becoming yours — read our Care Guide to help it age well. A failed seam is our problem, and we’ll own it.
Making a claim
- 1
Photograph the issue
Two or three clear photos: the problem up close, and the whole piece for context.
- 2
Email us
Send the photos and your order number to legacy@adamleather.com. No order number handy? The name and rough date of purchase usually finds it.
- 3
We make it right
We repair when we can — repairs done well add character. If it can’t be repaired, we replace it. If the piece is discontinued, we issue store credit for its value.
Warranty repairs and replacements ship back to you free of charge, worldwide. Claims are typically assessed within two business days of your email.
The details
- The Generations Guarantee applies to the original owner. Gifting a piece? The guarantee travels with your order number — pass it along with the gift.
- Within the first 30 days, you can choose the return policy instead — whichever suits you.
- Repairs performed under the guarantee are done in our workshop with the same materials and methods as the original — and they’re guaranteed too.
- Questions about whether something qualifies? Email a photo to legacy@adamleather.com — we’d rather look at ten non-claims than have you sit on one real one.